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Knowledge Management



1.List the specific challenges that the SED team faced before itemployed the Wiki. Then, describe how the use of the Wiki resolvedthe challenges.

TheSED team faced numerous challenges before adopting the Wiki. Itdesperately required a communication tool that could facilitateeasier collaboration among their team members. Initially, the teamused a system referred to as Support Central which had been acquiredfrom their then-parent company General Electric. This tool only gavea limited number of people the rights to publish. The search featureswere also restricted, and this was further worsened by the cumbersomeuser interface which could not support the sharing of content acrossdifferent formats (Bibbo etal.,2012). These challenges were able to be solved through the use ofWiki as it provided the needed hierarchical structure in addition tothe availability of an efficient search engine. Access was providedto all the members.2.List the specific challenges that the Peacock Productions facedbefore it employed the Wiki. Then, describe how the use of the Wikiresolved the challenges.

Oneof the challenges was the absence of a system that could facilitatethe storage and retrieval of information. There was no centralizeddatabase. There was no established hierarchical structure detailingthe individuals who were allowed to enter information. This led todata inaccuracy and inconsistency due to the absence of data entry.Therefore, routine questions could not be routinely answered due tothe lack of answers. Employees relied on personal connections toobtain information needed for answering questions. These challengeswere resolved through the adoption of the Wiki whereby, a centralizeddatabase for storing information was created thus facilitating easieraccess for employees. The system was not demanding regarding itsmaintenance, and it offered less difficulty during its utilization.The new system also led to improved operational efficiency asemployees could easily access answers hence pointless conventions,emails and calls were eliminated (Bibbo etal.,2012).

3.The case distinguishes between implicit, tacit knowledge fromexplicit, procedural knowledge. What are the differences betweenimplicit and explicit knowledge. Give specific examples of tacit andexplicit knowledge in Peacock Productions’ business processes.

Implicitknowledge is usually not set out in tangible form hence it isdifficult to formulate. The identification, storage retrieval of thistype of knowledge is difficult. Its communication is difficult as itresides in the practitioners’ mind. Mentorship and socializationare some of the ways through which this type of knowledge may bepassed down (Mabey and Zhao, 2016). An example is the sharing ofexperiences, intuitions, and expertise in the commencement andproduction of programs.

Explicitknowledge is tangible in nature it can be easily codified andformalized. The identification, storage, and retrieval of this typeof knowledge is fairly easy (Mabey and Zhao, 2016). Good examples arethe iNews and Support Central. These data storage and retrievalsystems were rather isolated and fragmented.4.Knowledge is known to be “the life blood of an organization”(Wagner, 2004) however, it is not always easy to collect, share, anddisseminate employees’ knowledge within the organization.

Knowledgeis vital in the progressing the development agendas of anorganization. However, it is sad to note that the mechanisms set bydifferent organizations are usually the ones that revolt against thefree flow of information. This is because most of the strategiesfocus on a top-down approach which increases managerial complexitieshence trust is not established. Immobility and heterogeneity are someof the distinctive processes that are found in knowledge properties.Therefore, to ensure sustainable competitiveness, organizations mustprioritize on the use of knowledge held by individuals so as toachieve the set objectives of the organization. This can only berealized through adopting suitable organizational structures andinstitutional culture, for example, employees who share knowledge maybe provided with incentives (Mabey and Zhao, 2016).5.List the challenges in knowledge management processes notparticularly in the SED team but in business organizations ingeneral.

  • Effective interpretation of data: organizations encounter difficulties in the standardization or mapping of information to ensure it is meaningful to all employees in the organization.

  • An incentive program for active users: most organizations lack effective programs that ensure employees’ input to the knowledge database is appreciated so as to encourage their contribution.

  • Knowledge measurement: it is tough to quantify knowledge as it emanates from experiences and relationships encountered by humans.

  • Security: Knowledge management requires an appropriate safety measure. Organizations face challenges in ensuring sensitive information is only accessed by the authorized personnel.

  • Updating data to ensure accuracy: there is a need to ensure generated data is highly validated before the distribution process. The constant challenge emanates from the need to update data by eliminating inaccurate and outdated data (Hislop, 2013).


Bibbo,D., Michelich, J., Sprehe, E., &amp Lee, Y. E. (2012). EmployingWiki for knowledge management as a collaborative informationrepository: an NBC universal case. Journalof Information Technology Teaching Cases,2(1),17-28.

Hislop,D. (2013). Knowledgemanagement in organizations: A critical introduction.Oxford University Press.

Mabey,C., &amp Zhao, S. (2016). Managing five paradoxes of knowledgeexchange in networked organizations: new priorities for HRM? HumanResource Management Journal.